Refund policy

Thank you for shopping at African Glow. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Returns Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it. This includes all original packaging.
  • Returned within 7 days of the date you received it.
  • Accompanied by the original proof of purchase (e.g., order confirmation email, packing slip).

2. Returns Process

To initiate a return, please follow these steps:

  1. Contact us: Email our customer service team at info@africanglow.co.za within the stipulated return period. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Await approval: Our customer service team will review your request and provide you with the go ahead of the return. You are accountable for arranging the return.
  3. Package your item(s): Securely pack the item(s) in their original packaging.
  4. Ship your item(s): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund in the instance that we arranged a collection. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, your refund will be processed, within a certain number of days, usually within 3 working days.
  • Rejected Refunds: If your return is rejected (e.g., item not in original condition, outside return window), we will notify you and arrange for the item to be returned to you at your expense.

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your bank, it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at info@africanglow.co.za.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@africanglow.co.za. and follow the return process outlined above. Please specify in your email that you would like an exchange.If the exchange is based on preference, you will be liable for the delivery fee.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately atinfo@africanglow.co.za with details of the product and the defect. Please include photographic evidence if possible. We will provide instructions on how to return the item and arrange for a replacement or a full refund, including return shipping costs if applicable.

6. Cancellations

You may cancel your order before it has been dispatched. To cancel an order, please contact us as soon as possible at info@africanglow.co.za. If your order has already been dispatched, you will need to follow our standard returns process.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: info@africanglow.co.za

This policy is in accordance with the Consumer Protection Act (CPA) of South Africa.